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Ticket Purchases via Phone may be placed through our Box Office

The Box Office is only open on show days one hour before doors open.


Our Snack Shop, located to the right as you enter the theatre has non-alcoholic beverages, pizza, popcorn, candy bars, chips and other snacks for sale.

Beer wine and liquor are available to guests 21 years of age, with proper ID at both the large main bar and the balcony bar.

Coat Check is available for a $2 charge per item at the Snack Shop.

The Rapids Theatre is accessible to customers with disabilities. There is also a handicapped section located in the front of our left tier. There are no special tickets needed, anyone with a disability who needs to enter the handicapped section may do so by inquiring with any security guard on shift.

The Rapids Theatre allows guests of all ages unless otherwise stated per event. Guests under 16 year of age must be accompanied by an adult at all times. All guests must purchase a ticket regardless of age.

Tickets are purchased through outside ticketing agencies and maybe for General Admission or Seated Shows depending on the show.

Refunds are available only when the headline artist cancels their show. To receive a refund please contact the ticketing agency you purchased your tickets from. Rapids Theatre cannot provide refunds for event tickets purchased through an outside ticketing agency as we do not have access to your payment information.

For security reasons, guest may not exit and then re-enter the Rapids Theatre during a show.

For the comfort of all our guests no smoking, vaping or e-cigarettes may be used within the theater. An outside smoking area that allows you to remain within the venue is available for your use. Drinks maybe taken to this area.

Outside food and beverages are not permitted. We also don’t allow illegal drugs, drug paraphernalia, spray paint, laser pointers, or weapons of any kind (management reserves the right to define). Please use good judgment. If you have specific questions, please call our box office at 716-205-8925 ext 2.

Photography and video photography policy is determined by the artist and is usually not determined until the day of show. Typically, non-professional cameras (without detachable lenses) are permitted. You can inquire about the photo policy by calling the box office (716.205.8925) on the day of the show. All press inquiries should be made through the artist’s publicist.



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People are talking…

This is really one of my favorite venues to see a concert. I film bands so I’ve been too many venues. There really isn’t a bad spot in the building. You can see the stage from anywhere. The staff is always great, I have never had a problem from the security to the bartenders. Even the washrooms are clean!! That is something you don’t see very often at concerts.


This venue is one of the best to see a concert at. I’ve been to at least 10 concerts here. The bar is great, maybe just a little understaffed during big shows. All the bartenders are moving to try to help customers as fast as they can. I will be back here to see my favorite bands.


A really nice, intimate venue that can handle a decent-sized crowd, has great acoustics, friendly staff, and a beautiful interior design. I attended a sold-out show here recently and though the concert hall was completely filled, it did not feel crowded and everyone was respectful of personal space.


This place is absolutely beautiful inside. It has old style, but looks brand new. The sound was great. The staff and security were pleasant and easy to deal with. It’s a bit of a drive for me coming from Rochester but if they have bands that I’d like to see I’ll go there again.