The Rapids Theatre is accessible to customers with disabilities. There is also a handicapped section located in the front of our left tier. There are no special tickets needed, anyone with a disability who needs to enter the handicapped section may do so by inquiring with any security guard on shift.

The Rapids Theatre allows guests of all ages unless otherwise stated per event. Guests under 16 year of age must be accompanied by an adult at all times. All guests must purchase a ticket regardless of age.

Tickets are purchased through outside ticketing agencies and maybe for General Admission or Seated Shows depending on the show.

Refunds are available only when the headline artist cancels their show. To receive a refund please contact the ticketing agency you purchased your tickets from. Rapids Theatre cannot provide refunds for event tickets purchased through an outside ticketing agency as we do not have access to your payment information.

For security reasons, guest may not exit and then re-enter the Rapids Theatre during a show.

For the comfort of all our guests no smoking, vaping or e-cigarettes may be used within the theater. An outside smoking area that allows you to remain within the venue is available for your use. Drinks maybe taken to this area.

Outside food and beverages are not permitted. We also don’t allow illegal drugs, drug paraphernalia, spray paint, laser pointers, or weapons of any kind (management reserves the right to define). Please use good judgment. If you have specific questions, please call our box office at 716-205-8925 ext 2.

Photography and video photography policy is determined by the artist and is usually not determined until the day of show. Typically, non-professional cameras (without detachable lenses) are permitted. You can inquire about the photo policy by calling the box office (716.205.8925) on the day of the show. All press inquiries should be made through the artist’s publicist.